Contact HostGrap
The fastest way to reach HostGrap is WhatsApp. HostGrap AI answers at any hour, and our support team answers from 8am to 10pm on weekdays and 8am to 9pm at weekends, Sri Lanka time.
Ways to reach us
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WhatsApp
Messages and WhatsApp calls. The fastest way to reach us, and HostGrap AI answers here at any hour.
+94 76 079 9615
Start a chat -
Phone
Normal phone calls during support hours. If we miss your call, we call you back as soon as we can.
+94 72 572 9000
Call us -
Support ticket
Best for technical problems. A ticket keeps every detail in one place, so we can help you fastest.
From your client area
Open a ticket -
Email
For anything that is not urgent. For billing and refunds, WhatsApp or a ticket is faster.
[email protected][email protected]
Send an email
Who to contact for what
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Message on WhatsApp
Choosing a plan or buying hosting
Message us on WhatsApp or ask HostGrap AI. We will help you pick the right plan and location.
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Open a ticket
A technical problem
Open a support ticket from your client area. It keeps every detail in one place, so we can help you fastest.
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Message on WhatsAppOpen a ticket
Billing, payments and invoices
Message us on WhatsApp, or open a ticket from your client area.
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Open a ticket
A refund
Open a support ticket from your client area within 30 days of your first order, as our Refund Policy explains.
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Check server statusMessage on WhatsApp
Is your website down?
Check our server status page first. If our servers are up, your IP address may be blocked by our firewall, or there may be a network problem on your side. Message us on WhatsApp and we will check it for you.
Support hours
Sri Lanka time, GMT+5:30
- Monday to Friday
- 8am to 10pm
- Saturday and Sunday
- 8am to 9pm
- Sri Lankan public holidays
- Closed
- HostGrap AI on WhatsApp
- Any hour, every day
Before you contact us
Have your support PIN ready
You will find it in your client area. We use it to confirm the account is yours.
Tell us the domain or service
Which website, email address or server the problem is on.
Send a screenshot of any error
It shows us exactly what you see and saves time.
Describe the problem in your own words
Please do not send long AI-written messages. A few short sentences about what happened help us fix it faster.
Questions about contacting us
Still have a question?Our team answers on WhatsApp and by phone.
Chat on WhatsAppHow do I contact HostGrap support?
The fastest way is WhatsApp at +94 76 079 9615. You can also call +94 72 572 9000, email [email protected], or open a support ticket from your client area at dashboard.hostgrap.com.
What are HostGrap's support hours?
Our support team works from 8am to 10pm Monday to Friday and from 8am to 9pm on Saturday and Sunday, Sri Lanka time. We are closed on Sri Lankan public holidays. HostGrap AI answers on WhatsApp at any hour.
How fast does HostGrap reply?
During support hours our team usually replies in under 10 minutes. Outside those hours HostGrap AI answers straight away, and tickets are handled in order when the team is back.
Can I call HostGrap?
Yes. Call +94 72 572 9000 for a normal phone call, or make a WhatsApp call to +94 76 079 9615. If we miss your call, we will call you back as soon as we can.
How do I open a support ticket?
Sign in to your client area and open a ticket at dashboard.hostgrap.com/submitticket.php. A ticket is the best way to get help with a technical problem, because it keeps every detail in one place.
Where is HostGrap based?
HostGrap is based in Kurunegala, Sri Lanka, where we also run our own data centre.
Based in Kurunegala, Sri Lanka
HostGrap is a Sri Lankan web hosting company. Our own data centre is in Kurunegala too. Read more about us