Support that answers, at any hour
HostGrap AI, our support agent on live chat and WhatsApp, answers at any hour, in English, Sinhala, Singlish or Tamil. It can check why a website is not loading, unblock an IP address that was blocked after failed cPanel logins, or help you restore a backup, and it brings in our support team when a person is needed. The team works from 8am to 10pm on weekdays and 8am to 9pm at weekends, Sri Lanka time.
Everyday cPanel questions, such as setting up an email account on your phone, pointing a domain to your hosting or installing WordPress, are answered straight away. When a problem needs a closer look on the server, HostGrap AI hands the conversation to our support team with a full summary, so you don't have to explain it twice.