HostGrap AI answers on live chat and WhatsApp around the clock. See everything it can do, from website checks and IP unblocks to billing, domains and tickets.
HostGrap Team
3 min read
HostGrap AI is our smart support assistant on live chat and WhatsApp. It answers instantly, around the clock, and takes care of most common requests on its own. When something needs a person, it connects you with the right team. Here's what it can help you with.
Instant, 24/7 support
Always on: get answers any time of day or night, with no waiting in a queue.
Live chat and WhatsApp: talk to us wherever it's easiest for you.
Understands you: write in English, Sinhala, Singlish or Tamil. Our AI understands and replies clearly in English.
Voice notes and screenshots: send a voice message or a screenshot of an error, and the AI reads it and helps.
Account and billing
Quick account lookup: share your Support PIN (or a Service ID) and the AI securely finds your account.
Invoices and payments: check what's due, and confirm a payment you've just made.
Payment help: see our payment methods (card and bank transfer), get help when a card payment fails, and learn how to change your payment method.
Renewals and services: ask about your active services, plans and due dates.
Website troubleshooting
Live site check: the AI checks your website from our side and tells you exactly what it finds: up, down, slow, SSL, DNS or errors.
Clear diagnosis: database errors, "resource" errors, blank pages, wrong or old pages, suspended pages and more, explained in plain words, with the real cause and the next step.
DNS and domain pointing: find out whether your domain is pointed to us correctly, and how to fix it if not.
SSL: check your certificate status and sort out common SSL issues.
Access and firewall
IP unblock: if your IP is blocked by our firewall and you can't reach your site, cPanel, webmail or email, the AI can check and unblock it for you, and explain why it happened.
Terminal and SSH: turn on cPanel Terminal (SSH) access for your hosting account when you need it.
Performance and resources
Resource check: see if your account is hitting its CPU, RAM, process or other limits.
Clear stuck processes: free up a locked account instantly so your site comes back.
Right-sizing advice: guidance on optimising, upgrading your plan, or moving a heavy app to a VPS.
Domains
Registration help: how to register a domain, including the details needed for .lk domains.
Nameservers: check and update the nameservers for domains registered with HostGrap.
Expiry and renewals: check your domain's status and renewal date.
WhatsApp API and other services
WhatsApp API: how the service works, pricing, and restarting your WhatsApp session when it drops.
SMS Gateway, VPS, Business Email and more: quick answers on features, pricing and setup.
Plans, pricing and policies
Plan recommendations: tell the AI what you need and it suggests the right plan with the exact price.
Policies and terms: clear answers on refunds, billing, acceptable use and our SLA, straight from our official policies.
Tickets and escalation
Open and track tickets: the AI can open a support ticket for you and check on an existing one.
Smart handover: when a request needs a human (sales, technical or billing), the AI connects you to the right team with a full summary, so you don't have to repeat yourself.
The best part
Most answers are instant, and the AI only brings in a human when it genuinely helps, so you get fast, accurate support every time.
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